1. Information
We Collect We collect both information you provide directly and information collected automatically when you use the Services.
A. Information You Provide
• Full Name
• Email Address
• Phone Number
• Mailing/Billing Address
• Tax Identification Information (e.g., W-9 details)
• Payment Information (processed via Stripe Connect – Lawns does not store credit card
details)
• Profile Photo
• Job Descriptions & Submissions (including photos you upload)
• Ratings and Reviews
B. Information Collected Automatically
• GPS Location (to verify job sites and match nearby workers)
• Device Information (type, operating system, browser, app version)
• IP Address
• Usage Logs (timestamps, features used, actions taken)
2. How We Use Your Information
We use your data to:
• Create, manage, and secure your account
• Match customers with nearby workers
• Process payments and escrow disbursements
• Generate and file required tax forms (e.g., 1099-NEC)
• Provide customer service and dispute resolution
• Improve, troubleshoot, and optimize the app and Services
• Enforce our Terms of Service and community guidelines
• Comply with legal, regulatory, and safety obligations
3. Sharing Your Information
We do not sell your personal data. We may share your information only as follows:
• Payment Processors: With third parties such as Stripe for escrow and disbursement of ffunds
• Tax & Compliance Services: With providers such as Track1099 or other IRS-filing
vendors
• Service Providers: With vendors who provide hosting, analytics, security, and fraud
prevention
• Legal Obligations: When required to comply with subpoenas, court orders, or
government investigations
• Business Transfers: In the event of a merger, acquisition, or sale of assets
4. Data Retention
We retain your information while your account is active and as long as necessary to meet business, tax, and legal obligations.
• Financial records (e.g., tax forms, payouts) may be retained for up to 7 years.
• You may request deletion of your account and associated personal data at any time.
Certain information must be retained where required by law.
5. Your Privacy Rights
Depending on your state of residence, you may have rights under U.S. state privacy laws (such
as the California Consumer Privacy Act [CCPA/CPRA], Virginia Consumer Data Protection Act,
and others). These rights may include:
• Right to access the personal data we collect about you
• Right to correct inaccuracies in your data
• Right to request deletion of your data (with exceptions for legal/tax records)
• Right to opt out of the sale or sharing of personal data (Lawns does not sell data)
• Right to request a copy of your data in a portable format
You may exercise these rights by contacting us at Support@thelawnsapp.com.
6. Data Security
We implement administrative, technical, and physical safeguards to protect your data, including:
• SSL/TLS encryption for data transmission
• Tokenized and encrypted payment processing
• Role-based access controls
• Encrypted storage for sensitive records
However, no system is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.
7. Children’s Privacy
Our Services are intended for adults. We do not knowingly collect information from anyone under the age of 18. If we discover that we have collected data from a minor, we will delete it promptly.
8. Location Data
Your location is used only for job matching and verification. We do not sell or share location data with unrelated third parties.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are significant, we will notify users via email, in-app alerts, or by updating the “Last Updated” date at the top of this policy.
10. Contact Us
If you have questions about this Privacy Policy or your data, please contact us:
Lawns LLC – Privacy Support
1341Avery Street
Parkersburg, WV 26101
Email: support@thelawnsapp.com
